Orascom Pyramids, the company responsible for managing and operating tourism services at the Giza Pyramids archaeological area, has announced that the unified call center 19349 has been dedicated for the first time inside the visitor area on the Pyramids plateau, to ensure a rapid response and immediate handling of any feedback or enquiries from visitors throughout operating hours.
This comes as part of the protocol signed with the Supreme Council of Antiquities, and Orascom Pyramids' keenness to offer a world-class visitor experience befitting the status of the Giza Pyramids as one of the world's most important tourist and archaeological destinations.
The launch of this service is an unprecedented step to support the site's daily operations, as the call center helps monitor the quality of services, reduce any negative issues visitors may face and strengthen direct communication with the public to ensure the best possible visitor experience.
The project operators invite all visitors to use the hotline 19349 to report any feedback, requests for assistance, complaints or enquiries related to their visit, ensuring quick handling and continuous improvement of services, as part of an integrated vision aimed at raising the Giza Pyramids visitor experience to the highest international standards.
