Dubai's "Red Carpet" service has recorded around 800,000 users since its launch on 6 April 2025 until the end of April 2026, reflecting the growing reliance on smart travel solutions at Dubai airports, as the service allows eligible travelers to complete entry and exit procedures within seconds without needing to stop or show documents.
The service, launched by the General Directorate of Identity and Foreigners Affairs in Dubai (GDRFA Dubai), has helped cut passenger crossing time by more than 60%, from 12.5 seconds to just 3.4 seconds, with group processing of up to 10 travelers at the same moment instead of one, according to a post on the Emirates News Agency (WAM).
The "Red Carpet" borderless travel service relies on a digital system supported by artificial intelligence and biometric technologies, allowing eligible travelers to complete travel procedures more smoothly, reducing touchpoints to zero and the documents required from two to none.
The service achieved 100% service delivery according to the indicators agreed with Dubai Airports, while customer satisfaction reached 99.81% for services provided in the air ports sector. Usage of the service reached 83% of all eligible travelers by the end of April 2026.
Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, stressed that the first anniversary of "Red Carpet" is an important milestone in Dubai's journey toward consolidating the concept of a future government based on innovation and proactive readiness, adding that the project reflects an integrated vision for redesigning the travel experience in line with Dubai's global status and the world's confidence in its government system.
Al Marri noted that "Red Carpet" is a practical model of Dubai's vision of turning innovation into an integrated human experience, explaining that what has been achieved in one year confirms GDRFA Dubai's ability to develop proactive solutions that keep pace with global changes and strengthen the emirate's readiness for the future of travel and digital services.
For his part, Expert Colonel Khalid Ahmed Mohammed bin Madiya Al Falasi, Assistant Director General for the Digital Services Affairs Sector, explained that innovation at GDRFA Dubai is a sustainable work culture and a tool for enhancing quality of life and consolidating Dubai's global competitiveness, adding that the directorate continues to translate this through distinctive projects that combine advanced technology, operational efficiency and a human dimension.
This coincides with the "Red Carpet" project winning the Outstanding Innovation award in the government sector, strengthening Dubai's position in developing smart travel solutions based on speed, flexibility and fewer traditional procedures for travelers.
To view the post on the Emirates News Agency website, click here.
