flydubai has announced that it operated more than 3,800 flights in March 2026 despite airspace disruptions in the region, a performance reflecting its operational resilience and its ability to maintain travelers' confidence in the UAE and Dubai as a global aviation hub.
The airline stressed the strength of its customers' confidence in the UAE in general and in Dubai's position as a global aviation hub, following the temporary closure of a number of airspaces as a result of recent events in the region, according to a press release published on the flydubai website.
During this period, the UAE leadership made the safety of passengers and crew the top priority in all measures taken, while maintaining efficient operations. Airspace was temporarily closed proactively, based on the available information and assessments, before being gradually reopened in close coordination with the various parties involved.
The UAE succeeded in activating emergency air corridors in cooperation with its regional partners, allowing limited flights at the start of the events before gradually increasing the number of flights, which helped flydubai continue serving its customers despite the disruption and maintain its operational readiness and ability to adapt quickly.
Cooperation between aviation authorities, the public and private sectors and relevant entities contributed to the orderly resumption of services, through continuous communication, careful planning and customer support, helping to reduce the impact of the events and maintain travelers' confidence.
This confidence was reflected in flydubai's customer satisfaction performance, as the airline recorded a high Net Promoter Score (NPS) in March, which it described as one of the highest in the industry and nearly double its previous levels, reflecting customers' positive sentiment and their confidence in the UAE and Dubai during the period of events.
For his part, Ghaith Al Ghaith, CEO of flydubai, explained that the global aviation industry has faced unprecedented challenges in recent months, and that continued confidence in the decisions taken by the UAE leadership to protect the UAE community, residents and visitors alike, stood out.
He added that the clear and decisive approach followed during this period ensured that every decision was based on protecting people and their safety while maintaining stable operations.
He noted: "At flydubai, we have always been committed to supporting our customers by providing reliable services, transparent communication and the flexibility needed to adapt quickly to changing circumstances." He stressed that customers continuing to choose to fly with the airline during this period is proof of their confidence in the company, in the wider UAE aviation system and in Dubai as a global aviation hub.
Dubai's ability to ensure continuity of its services, supported by world-class infrastructure and a strong focus on customer service, has strengthened its position as one of the most resilient aviation hubs in the world. During the period of disruption, with many airspaces in the region closed, flydubai maintained its operational readiness, adjusted its flight routes and regularly revised its schedules, while offering travelers more options and flexibility.
The Net Promoter Score (NPS) is a common measure of customer satisfaction and loyalty. The airline's performance on this indicator is linked to its continued investment in improving the passenger cabin, the onboard travel experience and punctuality, as well as its long-term strategy for product and people development.
To view the post on the flydubai website, click here.
