The General Directorate of Identity and Foreigners Affairs in Dubai (GDRFA Dubai) has launched the "Click and Travel" service, which allows passport officers to complete travelers' entry and exit procedures from wherever they are inside Dubai airports using mobile devices, in around 12 seconds per transaction.
GDRFA Dubai said the service completed 31,373 transactions from the start of its trial operation in May until 31 August 2026, according to a report by the Emirates News Agency (WAM).
Click and Travel relies on mobile devices connected to GDRFA Dubai's systems and databases and biometric verification technologies, allowing the passport officer to reach the traveler inside the airport terminal, verify their identity and complete entry or exit procedures without the need for a fixed service point.
The service aims to support passenger flows during peak times, emergencies and operational situations requiring a rapid response, while allowing border teams to be directed to the busiest areas of the airport.
On departure, the service is available to all travelers, including citizens, residents and visitors, while on arrival it covers citizens and residents in the first phase, with its scope to be expanded gradually according to operational requirements.
Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, said the service is based on bringing the service to the traveler rather than the traveler going to it, adding that surpassing 31,000 completed transactions reflects its readiness to operate in the airport's operational environment.
For his part, Major General Talal Ahmed Al Shanqiti, Assistant Director General for Airport Ports at GDRFA Dubai, said the service helps reduce waiting points and increases flexibility in handling passenger traffic.
Colonel Expert Khalid bin Madiya Al Falasi, Assistant Director General for Digital Services at GDRFA Dubai, noted that the service relies on integrating mobile devices with digital systems, allowing traveler data to be verified and the procedure completed on the spot.
GDRFA Dubai is studying expanding the use of mobile devices in future to include other services related to the traveler's journey alongside entry and exit procedures, in line with approved operational and security requirements.
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