Saudia has introduced Google’s luggage location sharing feature through Find Hub to support the recovery of lost or delayed baggage. The feature gives passengers an additional way to assist specialist teams in tracking their bags.
Customers using compatible tracking devices can create a secure, temporary link to share their baggage location directly with Saudia when reporting delayed or missing bags. The link is attached to the passenger’s baggage claim record, according to a post on the airline’s LinkedIn account.
The link provides time-limited access to location data, helping ground service teams locate and recover baggage more efficiently. Customers can stop sharing at any time, and sharing automatically expires after seven days.
Saudia said the feature complements its established baggage recovery procedures, aiming to improve transparency and give passengers greater control over their information throughout their journey.
Chief Guest Experience Officer Rossen Dimitrov said the airline focuses on building customers’ confidence at every stage of travel. Such initiatives reflect its commitment to keeping passengers informed and in control, improving satisfaction and the overall experience, he added.
Saudia said it is among the first airlines worldwide to support this technology, reflecting its broader digital transformation strategy to deliver smarter, more connected travel experiences.
The airline stressed that baggage location sharing was designed to meet the highest privacy standards. Location data is shared only for a limited period and solely for baggage recovery, with access automatically expiring when recovery is complete or when the passenger ends sharing.
To use the feature, passengers should ensure that their tracker or Bluetooth tracking accessory is compatible with supported systems and updated to the latest relevant software version.
To view Saudia’s LinkedIn post, click here.
