Saudi Arabian Airlines (Saudia) has announced that it won the award for 'Best Staff Across the Guest Journey' among airlines in the Middle East for 2025, as part of the global Skytrax awards, which are based on travelers' ratings of the performance of airlines and airports.
A post on Saudia's LinkedIn account explained that the airline advanced three places in the global ranking to reach 17th place among the best airlines in the world, according to the results of a vote in which millions of travelers took part, announced during the 55th edition of the Paris Air Show.
It stated that the award reflects the performance of teams at the various stages of the travel experience, from ground services at airports to cabin crew on board, and indicated that this success has helped improve passenger satisfaction and enhance their experience.
Over the past years, Saudia has made notable progress in the Skytrax ranking, moving from 82nd place in 2016 to 20th in 2024, and continuing its advance this year to 17th place. It has also previously been named the 'World's Most Improved Airline' for several years.
Eng. Ibrahim bin Abdulrahman Al-Omar, Director General of Saudia Group, affirmed that this progress reflects the efforts of the teams and the trust of customers, explaining that reaching 17th place represents an important milestone in the company's development journey toward the ranks of the world's leading airlines.
For his part, Edward Plaisted, CEO of Skytrax, said the award recognizes the efforts of Saudia's ground and cabin crews, which include multinational teams, contributing to a diverse and rich travel experience for passengers.
Saudia is currently implementing a broad strategic plan aimed at doubling the size of its fleet and expanding its network of international destinations, in addition to upgrading aircraft cabins and improving in-flight entertainment and connectivity services, as part of the largest development process in the company's history.
To view the post on Saudia's LinkedIn account, click here.
