The General Authority of Civil Aviation (GACA) has issued its ranking index of air transport service providers and airports, based on the number of complaints submitted by passengers to the authority during September 2025, with passenger complaints against Saudi airlines totaling 2,399.
A press release published on the website of Saudi Arabia's General Authority of Civil Aviation said flyadeal was the airline with the fewest complaints, at 38 complaints per 100,000 passengers, with an on-time complaint resolution rate of 98% for September.
flynas came second with 43 complaints per 100,000 passengers and an on-time complaint resolution rate of 100%, while Saudia came third with 54 complaints per 100,000 passengers and an on-time complaint resolution rate of 90%. The most common complaint categories for September were flights first, followed by baggage services, then tickets.
The authority noted that King Khalid International Airport in Riyadh recorded the fewest complaints submitted to the authority, at 0.4% per 100,000 passengers, in the index for international airports handling more than 6 million passengers a year, with 15 complaints and an on-time complaint resolution rate of 100%.
Abha International Airport recorded the fewest complaints submitted to the authority in the index for international airports handling fewer than 6 million passengers a year, at 1% per 100,000 passengers, with 4 complaints and an on-time complaint resolution rate of 100%.
In the index for domestic airports, Sharurah Airport recorded the fewest complaints submitted to the authority, at 6% per 100,000 passengers, with one complaint and an on-time complaint resolution rate of 100%.
The General Authority of Civil Aviation stressed that issuing the monthly report of the ranking index of air transport service providers and airports in terms of complaints submitted to the authority aims to provide passengers with information on the performance of air transport service providers and airports in resolving their customers' complaints, so that passengers can choose the appropriate service provider, as well as to enhance transparency, demonstrate the authority's credibility and its concern for passenger complaints, and stimulate fair competition among air transport service providers and airports to develop and improve services.
To view the post on the website of Saudi Arabia's General Authority of Civil Aviation, click here.
