The Saudi General Authority of Civil Aviation (GACA) has issued its index ranking air transport service providers and airports, based on the number of complaints filed by passengers with the authority during August 2025.
A press release published on the authority's website said passenger complaints against airlines totaled 2,313, with Saudia recording the fewest complaints among airlines at 37 complaints per 100,000 passengers and an on-time complaint resolution rate of 98% for August, according to the Saudi Press Agency website.
In second place came flynas with 42 complaints per 100,000 passengers and an on-time complaint resolution rate of 100%, followed in third place by flyadeal, with 43 complaints per 100,000 passengers and an on-time resolution rate of 100%. The most common complaint categories in August concerned flights first, followed by baggage services, then tickets.
The authority noted that King Abdulaziz International Airport in Jeddah recorded the fewest complaints filed with the authority, at a rate of 1% per 100,000 passengers, in the index for international airports handling more than 6 million passengers annually, with 24 complaints and an on-time complaint resolution rate of 96%.
King Abdullah bin Abdulaziz International Airport in Jazan recorded the fewest complaints filed with the authority in the index for international airports handling fewer than 6 million passengers annually, at a rate of 1% per 100,000 passengers, with two complaints and an on-time complaint resolution rate of 100%.
In the index for domestic airports, King Saud Airport in Al-Baha recorded the fewest complaints filed with the authority, at a rate of 3% per 100,000 passengers, with two complaints and an on-time complaint resolution rate of 100%.
The authority said the monthly report on the index ranking air transport service providers and airports by complaints filed with the authority aims to provide passengers with information on how air transport service providers and airports perform in resolving their customers' complaints, so that travelers can choose the right service provider, as well as to enhance transparency, demonstrate the authority's credibility and its attention to passenger complaints, and encourage fair competition among air transport service providers and airports to develop and improve their services.
To view the post on the website of the Saudi General Authority of Civil Aviation, click here.
