Saudi Arabia's General Authority of Civil Aviation (GACA) has issued its complaints performance ranking index for Saudi airlines and airports for May 2026, based on the number of complaints filed by passengers with the authority.
GACA said total passenger complaints against airlines reached 2,155 in May, adding that Saudia recorded the fewest complaints at a rate of 43 complaints per 100,000 passengers, with an on-time complaint resolution rate of 81%, according to a post on the Saudi Press Agency website.
flynas came second with 58 complaints per 100,000 passengers and a resolution rate of 100%, while flyadeal came third with 90 complaints per 100,000 passengers and a resolution rate of 99%. According to the index, the most common complaint categories in May were related first to flights, then tickets, then baggage services.
In the index for international airports handling more than 6 million passengers a year, King Khalid International Airport recorded the fewest complaints filed with the authority, at 13 complaints, with a resolution rate of 100%.
In the index for international airports handling fewer than 6 million passengers a year, Prince Naif International Airport recorded the fewest complaints, with just one complaint and a resolution rate of 100%.
In the domestic airports index, King Saud Airport recorded the fewest complaints, with one complaint and a resolution rate of 100%.
GACA said the monthly report is issued to enhance transparency and encourage fair competition among air transport service providers and airports, supporting the development and improvement of services.
GACA has provided multiple round-the-clock communication channels for passengers, including the unified call center 1929, WhatsApp on 0115253333, its social media accounts and website, to receive complaints about airlines, airports and the authority's services.
To view the post on the Saudi Press Agency website, click here.
