Saudi company Altanfeethi announced that its lounges received 717,200 passengers during the first half of 2025, across 104,904 domestic and international flights operated by 95 airlines to 166 destinations around the world, as part of continued growth in luxury travel services in the Kingdom.
Growth in Communication Channels
The company's interactive communication channels saw growing use, recording about 3.3 million messages through the "Altanfeethi Interactive" service, which operates via the WhatsApp and X (formerly Twitter) platforms, in addition to 296,100 trips registered through the platform and 30,743 incoming calls to the unified contact center, with an average response time of 5 minutes and a high satisfaction rate of 94%, according to a press release on the Altanfeethi website.
Strategic Partnerships
Altanfeethi strengthened its presence in the sector by signing a number of strategic partnerships with prominent entities, including the Ministry of Hajj and Umrah, the Global Labor Market Conference, the Future Hospitality Summit and the Hail Investment Forum, along with cooperation agreements with The Ritz-Carlton and Four Seasons hotels, in a step supporting integration between travel and luxury hospitality services.
Inauguration of a New Lounge in Madinah
As part of its expansion plans, the company opened its new lounge at Prince Mohammad bin Abdulaziz International Airport in Madinah in a record time of no more than 90 days. The lounge covers 1,200 square meters and has seen a 95% increase in capacity, with a modern design, enhancing the passenger experience from the moment of arrival until departure.
The company affirmed that these achievements reflect its continued commitment to providing travel services based on innovation, speed of response and an integrated experience, in line with the targets of Saudi Vision 2030 for developing the transport and logistics sector.
To view the post on the Altanfeethi website, click here.
