AlTanfeethi served 1,259,722 travelers in 2024 through 27 luxury lounges across Saudi airports, handling 198,425 flights to 165 domestic and international destinations through 117 airlines.
Its digital platforms processed 5.8 million interactive-service messages and registered 148,998 flights, with an average response time of six seconds, according to its LinkedIn account.
Customer satisfaction reached 97%, while the unified contact center handled 73,944 calls. The company served over 51,000 Hajj and Umrah pilgrims and supported 4,382 pilgrimage flights.
Partnerships and new services
AlTanfeethi signed 13 agreements and sponsored 10 major events, working with Mobily, the Saudi Aviation Academy, Heritage Commission, GACA, Saudi Seasons and Biban, as well as Expedia and WebBeds.
Ten new services included chauffeur-driven cars, private-flight registration, car rental through its app, digital lounges, VIP services and private majlis facilities.
It also opened a lounge at Hail International Airport and upgraded four others as part of its nationwide improvement plan.
Source: AlTanfeethi’s LinkedIn account.
