Altanfeethi, which operates VIP lounges and airport hospitality services in Saudi Arabia, announced its operating results for 2025, reporting 1,411,868 travellers and more than 217,000 flights across its network in the Kingdom.
The company’s data showed improved passenger service through its communication channels. Its unified contact centre recorded a five-second response time while handling 57,000 calls, while its interactive service achieved an 11-second response time across 129,000 digital conversations, according to a post on Altanfeethi’s LinkedIn account.
As part of its organisational expansion, Altanfeethi signed more than 15 cooperation and sponsorship memoranda to support innovation and continuous development. It also introduced over 25 new services under its expansion and integrated digital transformation programmes.
The company opened two new lounges: one at Prince Mohammad bin Abdulaziz International Airport in Madinah and another at Prince Naif bin Abdulaziz Airport in Al Qassim, aiming to enhance the guest experience at regional airports.
Altanfeethi was also included among the world’s 100 strongest brands in Brand Finance’s ranking. Its 2025 honours included guest-experience awards from Customer Experience Live UK and Customer Experience Live Asia; Best Luxury Travel Experience at the Leaders in Hospitality Awards 2025; and awards from TDM and the National Business Awards 2025. Great Place to Work also recognised it as a leading workplace in Saudi Arabia.
The results reflect Altanfeethi’s expanding aviation hospitality and VIP services, alongside its focus on operational efficiency and the quality of the traveller experience.
To view Altanfeethi’s LinkedIn post, click here.
