Saudi Arabia's General Authority of Civil Aviation (GACA) has made it possible to file complaints through the comprehensive Tawakkalna app, allowing air transport users to submit complaints about the authority's services, airports, airlines and air cargo.
GACA said making the service available through Tawakkalna is part of its efforts to develop digital channels and make it easier for users to access services, ensuring their rights are protected and enabling them to file and follow up complaints according to the approved procedures and the provisions of the passenger rights protection regulations, according to a post on GACA's account on X.
It noted that the service aims to raise awareness of complaint channels, strengthen user confidence and provide easier and more flexible options for submitting feedback and complaints through one of Saudi Arabia's leading digital platforms.
GACA stressed that users' feedback and complaints are an important element in developing and improving services at airports and on board aircraft, helping to raise performance efficiency and service quality, which is reflected in the travel experience and user satisfaction levels.
It noted that this step builds on its efforts in digital transformation and developing electronic services, supporting the Aviation Program's targets of improving the passenger experience, enhancing transparency and enabling users to obtain their rights through reliable and easy-to-use digital channels.
To view the post on GACA's account on X, click here.
