Saudi Arabia's General Authority of Civil Aviation (GACA) has issued its ranking index of air transport service providers and airports, based on the number of complaints submitted by travellers to the authority during October 2025.
It said the number of passenger complaints against airlines reached 1,620, with flynas recording the fewest complaints among airlines at 21 complaints per 100,000 passengers and an on-time complaint resolution rate of 100% for October.
flyadeal came second with 30 complaints per 100,000 passengers and an on-time complaint resolution rate of 99%, while Saudia came third with 35 complaints per 100,000 passengers and an on-time complaint resolution rate of 72%. The most common complaint categories for October related first to flights, then baggage services, then tickets, according to the Saudi Press Agency.
The authority noted that King Abdulaziz International Airport in Jeddah recorded the fewest complaints submitted to the authority, at a rate of 0.4% per 100,000 passengers, in the index for international airports handling more than 6 million passengers a year, with 19 complaints and an on-time complaint resolution rate of 100%.
Taif International Airport recorded the fewest complaints submitted to the authority in the index for international airports handling fewer than 6 million passengers a year, at a rate of 1% per 100,000 passengers, with one complaint and an on-time complaint resolution rate of 100%.
In the index for domestic airports, Bisha Airport recorded the fewest complaints submitted to the authority, at a rate of 3% per 100,000 passengers, with one complaint and an on-time complaint resolution rate of 100%.
The authority said that issuing the monthly report of the ranking index of air transport service providers and airports in terms of complaints submitted to the authority aims to provide travellers with information on the performance of air transport service providers and airports in resolving their customers' complaints, so that travellers can choose the right service provider, as well as to enhance transparency, demonstrate the authority's credibility and its attention to passenger complaints, and stimulate fair competition between air transport service providers and airports to develop and improve services.
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