Saudi airlines recorded 2,402 passenger complaints in August 2026, with Saudia receiving the fewest at a rate of 22 complaints per 100,000 passengers, according to the complaints performance ranking index issued by the General Authority of Civil Aviation (GACA).
Saudia resolved 100% of complaints on time, while Riyadh Air came second with 52 complaints per 100,000 passengers and a 97% resolution rate, according to a post on the Saudi Press Agency website.
flynas ranked third with 57 complaints per 100,000 passengers and 100% of complaints resolved on time, while flyadeal came fourth with 108 complaints per 100,000 passengers and a 97% resolution rate. Flight-related complaints topped the most common categories in August, followed by baggage services and then tickets.
Among international airports handling more than 6 million passengers a year, King Khalid International Airport had the fewest complaints filed with the authority, at 11 complaints with a 100% resolution rate, a rate of 0.3 per 100,000 passengers according to the index.
Among international airports with fewer than 6 million passengers a year, Taif International Airport recorded the fewest complaints, with a single complaint and a 100% resolution rate, a rate of 1 per 100,000 passengers according to the index.
Among domestic airports, Wadi Al-Dawasir Airport had the fewest complaints, with one complaint and a 100% resolution rate, a rate of 7 per 100,000 passengers according to the index.
GACA said the monthly report aims to enhance transparency and encourage competition among air transport service providers and airports to improve service levels.
The authority receives passenger complaints around the clock through its unified call center (1929), WhatsApp, its social media accounts and its website. Complaints cover airlines, airports and services affiliated with the authority.
To view the post on the Saudi Press Agency website, click here.
