Saudi Arabia's General Authority of Civil Aviation (GACA) has issued its ranking index of air transport service providers and airports for March 2026, based on the number of complaints filed by passengers with the authority against airlines and airports.
The authority explained that total passenger complaints against airlines reached 2,033 in March, adding that Saudia had the fewest complaints among airlines, at 27 complaints per 100,000 passengers, with 76% of complaints handled on time, according to a post on the Saudi Press Agency.
flyadeal came second with 64 complaints per 100,000 passengers and a 99% handling rate, while flynas came third with 78 complaints per 100,000 passengers and a 100% handling rate, according to the index. The authority noted that the most common complaint categories in March were flights first, then tickets, then baggage services.
The authority noted that King Abdulaziz International Airport in Jeddah recorded the fewest complaints filed with the authority in the index of international airports handling more than 6 million passengers a year, at 1% per 100,000 passengers, with 30 complaints and a 95% handling rate.
King Abdullah International Airport in Jazan recorded the fewest complaints in the index of international airports handling fewer than 6 million passengers a year, at 0.4% per 100,000 passengers, with just one complaint and a 100% handling rate.
In the domestic airports index, Al-Qurayyat Airport had the fewest complaints, at 3% per 100,000 passengers, with one complaint and a 100% handling rate.
The authority stressed that issuing the monthly report aims to provide travelers with information on the performance of service providers and help them choose the right provider, as well as strengthening transparency and encouraging fair competition to develop and improve services.
The authority provides multiple round-the-clock communication channels for receiving passenger complaints, including the unified call center 1929, WhatsApp on 0115253333, social media accounts and its website, for complaints relating to boarding pass issuance, staff conduct, services for people with disabilities and more.
To view the post on the Saudi Press Agency website, click here.
