Saudia has concluded an agreement with Saudi Ground Services Company to launch a new service enabling its customers to complete travel procedures and obtain boarding passes for themselves and their baggage from their places of residence, with the first phase to start during the last quarter of 2025 for passengers departing from and arriving in Jeddah.
The service allows baggage and boarding passes to be collected and delivered between 24 hours and 6 hours before the flight, with the option of requesting the service for both outbound and return journeys, and it will be available around the clock via the website, sales offices and travel agents, according to a press release published on Saudia's LinkedIn account.
Arvid Muhlen, Saudia's Executive Vice President of Commercial Affairs, explained that this initiative represents a practical step toward enhancing the efficiency of the travel experience and speeding up the procedures for reaching the departure gate. He added that the service, in its next phases, will cover Riyadh during the first quarter of 2026, with expansion to other cities later.
For his part, Mohammed bin Abdulkarim Mazi, CEO of Saudi Ground Services Company, stressed that the agreement reflects the company's commitment to developing innovative and flexible ground handling solutions as part of its digital transformation and sustainability plans.
The signing ceremony was held in the presence of Saudia Group Director General Eng. Ibrahim bin Abdulrahman Al-Omar, while the partnership was signed by Arvid Muhlen, Saudia's Executive Vice President of Commercial Affairs, and Mohammed bin Abdulkarim Mazi, CEO of Saudi Ground Services Company.
It is worth noting that Saudi Ground Services Company successfully provided the same service to around one million pilgrims during the 1445 AH and 1446 AH Hajj seasons, handling more than 1.4 million bags outside the airport.
To view the post on Saudia's LinkedIn account, click here.
