Abdulwahab Al-Shatti, Acting CEO of Kuwait Airways, announced that the company aims to operate around 728 weekly departing and arriving flights in June across 58 destinations worldwide, after obtaining official approvals from the relevant authorities for some destinations.
Al-Shatti added that Kuwait Airways currently operates around 420 weekly departing and arriving flights to 45 destinations worldwide, according to a post on the Kuwait News Agency (KUNA) page on Facebook.
He noted that June destinations include Malaga, Alexandria, Salalah, Sarajevo, Nice, Vienna, Antalya, Bodrum, Trabzon, Mykonos, Zurich, Moscow, Dammam, London, Manchester, Amsterdam, Madrid, Barcelona, Istanbul, Sabiha Gökçen Airport, Geneva, Milan, Rome, Paris, Frankfurt and Munich.
The destinations also include Delhi, Kathmandu, Bangkok, Manila, Guangzhou, Beirut, Sphinx, Cairo, Sharm El Sheikh, Sohag, Amman, Manama, Doha, Abu Dhabi, Dubai, Madinah, Taif, Jeddah, Riyadh, Lahore, Islamabad, Dhaka, Mumbai, Trivandrum, Chennai, Ahmedabad, Casablanca, Bangalore, Colombo, Hyderabad and Kochi.
Regarding cancelled tickets and refund rates, Al-Shatti explained that the total number of tickets cancelled by passengers on Kuwait Airways flights has reached around 500,000 since 28 February, adding that the company has refunded around 55% of their value, while work is under way to refund the remaining 45% in the near future.
He noted that the delay in ticket refund procedures resulted from the airport closure and the rise in refund requests, as well as the reduction in staff at government bodies during the past period, with attendance not exceeding 30%, in addition to procedures to verify bank details in coordination with banks.
Al-Shatti stressed that after the reopening of the airspace and the adjustment of flight schedules, the number of ticket refund requests rose significantly, confirming that the company continues to work on improving services, speeding up refund procedures and increasing the number of flights to in-demand destinations, while keeping fares as competitive as possible despite the operational and economic conditions imposed by the crisis.
He explained that Kuwait Airways has given booking holders flexible options, including keeping the ticket for two years and using it on the same destination or another destination, without additional fees or fare differences.
To view the post on the Kuwait News Agency page on Facebook, click here.
