Study under way to activate a service for receiving complaints and reports from passengers in English via the Consumer Protection Agency hotline
Dr. Sameh El-Hefny, Minister of Civil Aviation, received Dr. Ibrahim El-Sigini, Head of the Consumer Protection Agency, at the Ministry of Civil Aviation headquarters to discuss ways of joint cooperation between the two sides, reflecting the state's efforts to develop services provided at Egyptian airports and as part of institutional cooperation between various state bodies to boost tourists' confidence and achieve the highest levels of consumer protection.
During the meeting, the importance of providing an integrated service environment at airports that reflects Egypt's civilized image and supports the state's vision of enhancing the quality of services provided to citizens and tourists alike was emphasized.
The two sides discussed mechanisms for developing the system for receiving complaints from passengers and tourists, with the trial to begin at Cairo International Airport in preparation for gradually rolling it out to the rest of Egypt's airports.
In this context, the Minister of Civil Aviation affirmed that cooperation with the Consumer Protection Agency is an important step toward developing the passenger rights system and strengthening confidence in the services provided to them, noting that joint coordination and integration between state institutions help establish the principles of transparency and effective response to passengers' feedback, in line with the state's aspirations to provide an integrated travel experience for tourists and visitors.
For his part, the Head of the Consumer Protection Agency explained that there is ongoing coordination with the Ministry of Civil Aviation to study activating a service for receiving complaints and reports from passengers in English via the Consumer Protection Agency's hotline (19588), in addition to studying making the same service available through the agency's mobile app, helping to facilitate communication with foreign tourists and strengthen the consumer protection system at Egyptian airports.
El-Sigini affirmed that cooperation between the two sides also includes working to spread a culture of consumer protection among tourists by providing informational and guidance materials at airports and tourist sites, to inform visitors of their rights and explain how to contact the competent authorities.
