EgyptAir ranks 68th in the list of the world's top 100 airlines
EgyptAir has won the award for 'Best Airline in Africa for Passenger Services' for 2025, according to the ranking of Skytrax, a globally recognized ranking in which airlines and international alliances are evaluated on a variety of criteria related to traveler experiences and service quality.
The award was presented during an official ceremony held on the sidelines of the 55th edition of the Paris Air Show 2025, taking place in the French capital, Paris, from June 16 to 22 this month, to announce the winning airlines in this international ranking, in the presence of Dr. Sameh El-Hefny, Minister of Civil Aviation; Captain Ahmed Adel, Chairman of the EgyptAir Holding Company; and Captain Mohamed Elian, Chairman of EgyptAir Airlines.
The award is a first in the history of Egyptian civil aviation and a clear indication of the significant progress EgyptAir has made in improving the passenger experience on board its flights. It also highlights the level of distinguished services the company provides, as well as its highly efficient response to travelers' needs.
The company also ranked 68th in the list of the world's top 100 airlines according to the Skytrax assessment, up 20 places from the previous year, 2024. This is international testimony to the tangible progress the company has made in developing its service system, in line with EgyptAir's vision of enhancing performance quality and raising operational efficiency to provide a more comfortable and luxurious travel experience.
In this context, Dr. Sameh El-Hefny, Minister of Civil Aviation, praised the achievement, affirming that this accolade reflects the fruits of EgyptAir's efforts to raise the quality of its services and embodies the success of the civil aviation system in developing and improving passenger services. He noted that the various teams, whether flight crews, ground staff or front-line customer-facing employees, delivered a professional performance that reflects the competence and commitment of the civil aviation sector's personnel, which directly contributed to this honorable achievement that places Egypt among the leading countries in civil aviation.
For his part, Captain Ahmed Adel expressed his pride in this new achievement, which strengthens EgyptAir's competitiveness at the regional and continental levels. He added that, as part of its continuous drive to raise the level of its services, the company has recently succeeded in implementing a comprehensive plan to modernize its passenger services system to improve the travel experience, from booking the ticket through the various stages before, during and after the flight, until passengers collect their baggage on the return trip.
He continued that the company is moving with confident steps toward reinforcing its fleet with modern models featuring high operational efficiency and providing the highest levels of comfort and safety for passengers, in accordance with international standards in the air transport industry. Adel explained that customers' trust in the level of service provided, and their clear impressions of the tangible development achieved on the ground, have been and remain the real driving force behind EgyptAir attaining this prestigious position, which is a true reflection of customer satisfaction with the services provided and a culmination of the efforts of the various teams.
Captain Mohamed Elian, Chairman of EgyptAir Airlines, said: 'The Skytrax rating has confirmed the extent of our commitment to raising global service standards through the continuous training of teams across different specialties, and this honor is not just an award, but global and regional recognition of the level of service.' He affirmed that the achievement is the result of effective coordination between work teams and fruitful cooperation between the company's various sectors, reflecting a team spirit and contributing to an outstanding travel experience that lives up to customers' aspirations. In this assessment, the company also won Most Improved Airline in Africa, Best Economy Class Onboard Catering in Africa, Best Airline Staff, and Best Cabin Staff in Africa.
It is worth noting that the Skytrax assessment is carried out by a specialized team and covers between 360 and 380 airlines annually. It follows a rigorous methodology involving more than 800 criteria and goes through stages including internal audit, external review and customer experience evaluation. The assessment covers several key areas, including onboard service, products and facilities, pre-travel services and punctuality.
