Kuwait’s Directorate General of Civil Aviation has announced the implementation of a circular governing affected bookings and protecting passengers’ rights during the exceptional circumstances, effective from 28 February 2026.
The circular covers bookings cancelled from 28 February 2026 until operations resume. Requests must be processed within no more than 15 working days. All parties are required to cooperate with passengers and facilitate refunds, with legal action to be taken in cases of non-compliance.
Passengers are entitled to a full refund for an entirely unused ticket, or a refund of the unused portion if the ticket has been partly used. They cannot be required to accept rescheduling or vouchers instead.
Passengers also have the right to refunds for travel-related services, including hotels, car rentals, insurance and other services. Where a refund cannot be provided, passengers must receive official evidence explaining this.
Refunds must be made using the original payment method or another method agreed with the passenger. The measure reflects the authority’s commitment to protecting passengers’ rights and establishing clear procedures for handling affected bookings during this exceptional period.
To view the Kuwaiti civil aviation authority’s post on X, click here.
