The app targets pilgrims, travel company supervisors and members of the official Egyptian tourism Hajj mission
It allows the ministry to follow work accurately and identify and address any issues the moment they occur
The Ministry of Tourism and Antiquities has announced the launch of an app called "RAFEEQ", the official approved digital platform serving Egyptian travel company pilgrims during the 1447 AH-2026 Hajj season.
This comes as part of the ministry's keenness to develop the tourism Hajj system in line with the political leadership's drive to further strengthen digital transformation across state sectors, as a new addition aimed at raising the level of services provided to tourism pilgrims and tightening the system of field supervision and follow-up in the holy lands.
For his part, Minister of Tourism and Antiquities Sherif Fathy stated that the launch of RAFEEQ marks a qualitative leap in how the tourism Hajj system is managed, adding that the ministry is keen to build an integrated digital system that puts the Egyptian tourism pilgrim at the top of its priorities, meeting their expectations for service quality and befitting the sanctity of the journey.
Fathy added that the app is not just a communication tool but a smart platform that brings together under one umbrella all elements of the tourism Hajj system, including pilgrims, travel company supervisors and members of the Egyptian Tourist Hajj Affairs Office, allowing the ministry to follow work accurately and identify and address any issues the moment they occur.
In a related context, Samia Samy, Assistant Minister for Travel Company Affairs and Head of the Supreme Committee for Umrah and Hajj, said RAFEEQ embodies the ministry's efforts to support digital transformation and raise the efficiency of managing the tourism Hajj system, by providing an online platform that improves the monitoring and supervision of tourism pilgrims, enhances the quality of services and supports rapid decision-making based on real-time data. It also provides an integrated and secure digital experience for Egyptian tourism pilgrims, tightens oversight of the field implementation of programs and services, unifies communication channels within a secure official system, supports rapid response to emergencies, provides an up-to-date central database and enhances transparency and the efficiency of field reports.
She explained that the app targets 3 main groups within the tourism Hajj system this season, foremost among them the 40,713 Egyptian travel company pilgrims, along with supervisors of the travel companies organizing tourism Hajj programs and members of the official Egyptian tourism Hajj mission.
She added that the app's digital system was designed so that each user gets a dedicated interface suited to their role and responsibilities, including:
Linking the pilgrim with the travel company organizing their trip and the relevant official authorities.
Submitting requests related to luggage, cards and medical emergencies.
Providing fatwas and awareness content.
Rating the level of services and registering complaints, with real-time follow-up with the relevant authorities.
Allowing travel company supervisors to deal directly with any complaints from their companies’ pilgrims and resolve them immediately, ensuring the quality of service provided by the company organizing the Hajj trip.
Allowing members of the ministry’s official mission to exercise their supervisory and organizational role, follow up on travel company supervisors, check companies’ compliance with the contracted programs, immediately resolve any complaints submitted by pilgrims and submit daily administrative reports to the relevant authorities at the ministry, tightening oversight of the field implementation of programs and services and supporting rapid decision-making through real-time data.
For his part, Eng. Mohamed Reda, Director General of Religious Tourism at the ministry, explained that the department followed every stage of the app's development, from studying operational needs to the launch, to make sure the app meets the actual requirements of field work and suits the nature of the tourism Hajj system.
He added that the app also provides a central dashboard for ministry officials, allowing them to follow statistics and reports, manage complaints, requests and medical cases, and access a center for circulating the necessary guidance and instructions, season regulations and opinion polls, helping to provide an up-to-date central database that serves decision-makers and strengthens the ministry's ability to intervene quickly when needed.
The Ministry of Tourism and Antiquities stated that RAFEEQ is available for free download on Android and iOS, via Google Play for Android users and the App Store for Apple users, ensuring the service reaches all segments of travel company pilgrims of all ages and making it easy for them to obtain the official approved platform before the Hajj journey begins.
The ministry made sure the app has an easy, simple Arabic interface that takes into account the diversity of the target groups and offers a smooth experience suited to the spiritual nature of the journey.
The ministry called on all tourism pilgrims to download the app and register their details in preparation for the Hajj journey, stressing that using the app is an important pillar for ensuring pilgrims receive all elements of the program contracted with their travel company, and a means of officially documenting any observations so they can be followed up and addressed, ensuring the pilgrim's comfort and an easy performance of the pilgrimage.
The app can be downloaded from Google Play for Android users (Android operating system) via the following link:
https://play.google.com/store/apps/details?id=com.safa.rafeeq.app
The app can be downloaded from the App Store for Apple users (iOS operating system) via the following link:
https://apps.apple.com/us/app/rafeeq-%D8%B1%D9%81%D9%8A%D9%82/id6766878861
