Saudi Arabia's Ministry of Hajj and Umrah has suspended 3 Umrah companies after detecting a violation consisting of failing to provide accommodation services to Umrah pilgrims according to approved contractual programs, stressing that statutory measures are being taken, in cooperation with the relevant authorities, against the external agents contracted with these companies.
It explained that it detected the arrival of a number of Umrah pilgrims in the Kingdom without approved accommodation being provided for them, even though these services were documented in the contractual programs, in clear violation of the regulations and instructions governing services for Umrah pilgrims and visitors to the Prophet's Mosque, according to the Saudi Press Agency.
It stressed that it obliged the violating companies to secure accommodation for all affected Umrah pilgrims immediately, stating that the measures were taken immediately according to approved statutory frameworks, ensuring the rights of affected pilgrims are preserved, preventing such violations from recurring and enhancing the quality of services provided to the Guests of Allah.
It noted that this measure is an extension of its continuous efforts to monitor Umrah companies' and establishments' commitment to carrying out their approved contracts accurately, and its keenness to raise the level of services provided to Umrah pilgrims, in implementation of the leadership's directives and in line with the targets of the Kingdom's Vision 2030.
It stressed that it will not tolerate any shortcoming or breach of contractual obligations, stressing that the rights of the Guests of Allah are a top priority and that the quality of services provided is a red line that may not be crossed, and called on all Umrah companies and establishments to fully comply with the approved controls and instructions and provide services according to the contracted programs.
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