Coordination with Egypt's tourism ministry to hold accountable the violating agents contracted with the two companies
Saudi Arabia's Ministry of Hajj and Umrah has announced the suspension of two Umrah companies after detecting a violation consisting of failure to provide accommodation services to Umrah pilgrims in accordance with the approved contractual programs. It said that, in cooperation with Egypt's Ministry of Tourism, statutory measures are being taken against the foreign agents contracted with the two companies.
It explained that it detected the arrival of a number of Umrah pilgrims from Egypt in the Kingdom without the approved accommodation being provided for them, even though those services were documented in the contractual programs, in a clear violation of the regulations and instructions governing services for Umrah pilgrims and visitors to the Prophet's Mosque, according to the Saudi Press Agency website.
The ministry confirmed that it immediately secured accommodation for all the affected pilgrims, noting that the measures were taken immediately in accordance with the approved statutory frameworks, ensuring the rights of the affected pilgrims are protected, preventing a repeat of such violations and enhancing the quality of services provided to the Guests of Al-Rahman.
It stressed that this measure is an extension of its efforts to monitor the commitment of Umrah companies and establishments to implementing their approved contracts precisely, and of its keenness to raise the level of services provided to Umrah pilgrims, in line with the goals of Saudi Vision 2030.
The ministry stressed that it will not tolerate any shortcoming or breach of contractual obligations, affirming that the rights of the Guests of Al-Rahman are a top priority and the quality of services provided is a red line that may not be crossed. It called on all Umrah companies and establishments to fully comply with the approved rules and instructions and to provide services in accordance with the contracted programs.
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