Saudi Arabia's Ministry of Hajj and Umrah has approved the results of its evaluation of companies providing services to international pilgrims for the 1447 AH Hajj season, based on criteria measuring compliance and the quality of services provided to pilgrims.
The evaluation covered companies contracted with pilgrims' affairs offices, companies contracted with affiliated organizers, and companies that worked under the direct Hajj model, according to a report by the Saudi Press Agency.
The ministry classified the companies on each track into 3 grades: outstanding performance, very good performance and good performance, according to the approved results. The evaluation is based on compliance and commitment (60%) and quality of service performance (40%), drawing on field monitoring, documented data and evidence, and measurement of pilgrim satisfaction.
The ministry said the evaluation is updated annually after each Hajj season, with companies' objections received, studied and addressed before the final results are approved.
Publishing the results aims to strengthen transparency, inform relevant parties of companies' performance levels and encourage service providers to improve their work and comply with regulatory and operational requirements in coming seasons.
The results of the evaluation of service companies for international pilgrims for the 1447 AH Hajj season can be viewed on the Ministry of Hajj and Umrah website, which includes full details of the results.
To view the post on the Saudi Press Agency website, click here.
