Saudia is offering the "Hajj Without Luggage" service to the pilgrims it carries on its flights during the 1447 AH Hajj season, through a digital operating model aimed at easing the journey of the Guests of God during the arrival and departure phases.
The service comes in coordination between Matarat Holding, the Ministry of Hajj and Umrah and various airlines, through integration with the "Nusuk" platform and HalaBag, a technical platform specializing in baggage management and travel logistics, according to a press release published on Saudia's account on X.
The initiative aims to separate the pilgrim's journey from the luggage journey through an integrated digital baggage management model based on automating sorting and tracking, helping to save pilgrims time and effort and improve the flow of movement at airports, especially during the departure phase.
Direct integration with the Nusuk platform provides access to verified pilgrim data and automatically creates baggage records, while HalaBag manages operations through a smart system linking each bag to the pilgrim's data via a dedicated barcode, supporting fast identification, automated sorting and real-time tracking of luggage.
Saudia stressed that the service is part of its efforts to employ modern technical solutions and offer an easier and more comfortable travel experience to the Guests of God, in integration with the entities involved in the Hajj system and in line with the targets of Saudi Vision 2030 to enrich the pilgrim experience and raise the quality of services provided to them.
Saudia provides an integrated system of services to the Guests of God, including AI-supported digital services for completing travel procedures and managing bookings, as well as ground and inflight services designed to provide a smoother travel experience at every stage of the journey.
To view the post on Saudia's account on X, click here.
