Committee head: Companies' observations at 5-star camps recorded and violations removed immediately
Ahmed Ibrahim, Head of the Religious Tourism Committee at the Chamber of Tourism Companies, said the committee is finalizing its report on the 1447 AH tourist Hajj season, noting that the report takes into account all the observations received by the committee, especially from travel companies organizing Hajj across its various programs. The report will be submitted to the chamber's board, chaired by Dr. Nader El Beblawy, to discuss its details.
Ibrahim added that the committee received some observations from travel companies about the camps of the 5-star programs, especially at Arafat and specifically at camps 102 and 110. The committee prepared a comprehensive report on all companies' observations at these two camps to discuss with the Saudi service provider and examine the reasons for companies' complaints and any harm that may have been done to any pilgrims.
The head of the Religious Tourism Committee explained that the committee received observations from travel companies about some violations by other companies at the camps, noting that the committee intervened immediately after receiving them and, in coordination with the Saudi hospitality company, removed any violations or unauthorized installations at once. The committee will also investigate how these violations occurred and hold those responsible to account.
Ibrahim stressed that the committee and the chamber are doing their utmost to support the work of the vast majority of companies committed to serving their customers, especially the Guests of God on Hajj and Umrah trips, stressing that everyone's goal is to make every effort to maintain the excellence of tourist Hajj in all its programs and seek to provide the best possible services to the Guests of God. The committee works toward this goal throughout the year, from choosing the best service providers and signing contracts covering every detail of services to ensuring those contracts are implemented and the agreed services provided. Any shortcomings are recorded and reviewed with the service providers to examine their causes, and they never pass without serious action against those responsible.
