Ahmed Ibrahim: Travel companies complying with Umrah rules organize their trips without restrictions
Any temporary suspension on "Nusuk" is to reorganize trips, not to ban companies
Intensive efforts to solve the problem in cooperation between Egypt's Ministry of Tourism and Antiquities and Saudi Arabia's Ministry of Hajj and Umrah
Ahmed Ibrahim, head of the Religious Tourism Committee at the Chamber of Travel and Tourism Companies and Agencies, stressed that all Egyptian companies complying with the official rules approved by Egypt's Ministry of Tourism and Antiquities and Saudi Arabia's Ministry of Hajj and Umrah are qualified to organize Umrah trips for the 1447 AH season without any restrictions or bans.
Ibrahim explained in a statement by the chamber that the temporary suspension of dealings with some companies on the "Nusuk" platform came as part of periodic organizational reviews before the Ramadan season, to ensure the accuracy of data on travel dates and accommodation, review the quality of programs offered to Umrah pilgrims and prevent any congestion that might affect the regularity of trips, noting that this measure is purely administrative and organizational and not a decision to prevent companies from carrying out their trips.
Ibrahim noted that the chamber immediately contacted the Saudi Ministry of Hajj and Umrah, and it was agreed to reopen the system for compliant companies, with the need to comply with a number of organizational rules, including:
Ensuring confirmed outbound and return travel arrangements for each group of Umrah pilgrims.
Using classified accommodation.
Providing program packages that enhance service quality.
Activating accompanying supervision to ensure the comfort and safety of pilgrims throughout the trip.
Ibrahim added that these rules are part of the official Egyptian plan for the Umrah season, and that full coordination between Egyptian companies and their agents in the Kingdom ensures a fair distribution of responsibilities and protects the rights of both pilgrims and compliant companies.
The head of the Religious Tourism Committee stressed that the chamber, in cooperation with the Ministry of Tourism and Antiquities, is making intensive efforts to reopen electronic dealings on the "Nusuk" platform for all compliant companies, while providing full support to correct any inaccurate data, ensuring the continued implementation of tour programs without any disruption or delay and protecting the rights of all citizens performing Umrah.
He added that matching data between the Egyptian portal and the "Nusuk" platform ensures the regularity of the season and quick handling of any emergencies, and guarantees the continuation of Umrah trips without future crises.
The Saudi Ministry of Hajj and Umrah had detected violations related to some companies not complying with the entry and departure dates of their groups, as well as the accommodation locations listed on the platform. Although the Saudi side granted a grace period to correct the status of pilgrims inside the Kingdom and reconcile their data with the documented programs, the failure of some companies to complete the correction procedures led to electronic dealings with them being suspended until they update their data and match it to actual reality, after which dealings with these companies will resume.
Coordination took place with the Chamber of Travel and Tourism Companies and Agencies to allow suspended companies to partner internally with other travel companies to carry out the contracted programs during the suspension period, ensuring trips continue without interruption and avoiding any legal consequences that might arise from contracts concluded with citizens or the parties dealing with them.
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