As part of its continuous drive to raise the quality of services provided to the Guests of Al-Rahman, Mashariq Al-Masiya for Pilgrim Services, the company responsible for services for overland and 5-star tourism pilgrims, carried out an exceptional upgrade for about 1,000 Egyptian pilgrims on economy programs, hosting them in the towers dedicated to luxury Hajj in Mina.
This came without charging the pilgrims or tourism companies any additional amounts, and in appreciation by Al-Masiya of Egyptian pilgrims in general and tourism pilgrims in particular, amid the strong cooperation between Mashariq Al-Masiya and the Chamber of Tourism Companies for the first time in the Hajj season. It also comes as part of Mashariq Al-Masiya's plan to improve the Hajj experience and provide the highest levels of comfort for Egyptian pilgrims.
In appreciation of this step by Mashariq Al-Masiya, as well as its great success in serving tourism pilgrims without any problems, the Chamber of Travel and Tourism Companies and Agencies sent an official letter to the company expressing its thanks and appreciation to Mashariq Al-Masiya for its outstanding efforts and fruitful cooperation during the 1446 AH tourism Hajj season.
The Chamber affirmed that the spirit of integration between the company's staff, represented by the Mashariq Al-Masiya family, and the other bodies working in the Hajj system has been and will remain the cornerstone of ensuring the comfort of Egyptian pilgrims and meeting their needs.
The letter noted that the upgrade offered by Mashariq Al-Masiya to Egyptian pilgrims on economy Hajj programs, which came in two phases, reflects direct and effective support for the tourism sector and is evidence of the company's commitment to providing high-end services that live up to the aspirations of Egyptian pilgrims.
The Chamber praised the high level of professionalism in serving tourism pilgrims, the refined conduct of the company's staff and the genuine attention to the quality of services provided, considering that Al-Masiya has become a reliable strategic partner for the success of the Hajj season year after year.
For his part, Ali Bundagji, Chairman of the Board of Mashariq Al-Masiya, said: “Thanks to God, our teams excelled in providing their services to tourism, economy and overland pilgrims. We did not receive any complaints, and the Chamber of Tourism Companies recorded zero problems, which we consider a badge of honor.”
He added that the company allocated 1,000 places in the luxury A towers, and we were able to accommodate more than 900 Egyptian pilgrims of various categories, in a distinctive experience that reflects our commitment to serving all pilgrims with the same level of quality and care.
In a related context, Mahmoud El-Damanhoury, adviser to Mashariq Al-Masiya, affirmed that the company fulfilled all its promises and recorded no negative remarks from pilgrims or the relevant authorities, and that what was achieved this season represents a model to follow in terms of service and coordination between field teams. He added: “Hosting 1,000 pilgrims, whatever it costs, is not equal to the joy of the pilgrims first, and honoring our Egyptian brothers and serving them well on the other hand.”
El-Damanhoury stressed the permanent commitment to providing services of exceptional quality to the Guests of Al-Rahman, considering that the success of this season is not the end of the road, but a step on the way to more advanced seasons and greater satisfaction for Egyptian pilgrims of all categories.
