Saudi Arabia welcomed 19.5 million Hajj and Umrah pilgrims from abroad in 2025, achieving a satisfaction rate of over 90% with the services provided. These figures reflect the rapid development of the Kingdom’s system for serving the Guests of Allah, in line with the objectives of Vision 2030, according to data monitored by the National Center for Performance Measurement of Public Agencies (Adaa).
The Pilgrim Experience Program, one of the initiatives under Saudi Vision 2030, explained that these achievements covered both the Hajj and Umrah seasons, recording satisfaction rates of 91% among Hajj pilgrims and 94% among Umrah pilgrims. These figures highlight the quality of planning and operations, as well as the coordinated efforts of more than 60 entities working together to provide comprehensive services to the Guests of Allah throughout every stage of their journey, according to the Saudi Press Agency (SPA).
The season also witnessed extensive community participation, with more than 184,000 male and female volunteers contributing to guidance, organization, and humanitarian services, reflecting the spirit of generosity and partnership in Saudi society and reinforcing community values in serving the Guests of Allah.
Efforts also extended to enriching the religious and cultural experience through the development of 18 historical sites associated with the Prophet’s biography in Makkah and Madinah, deepening the spiritual significance of the journey while adding an educational and cultural dimension to the experience of Hajj and Umrah pilgrims.
The program affirmed that these achievements were the result of coordinated efforts among government entities, the private sector, and the non-profit sector, within an institutional framework based on clear objectives, performance and impact measurement, and continuous improvement in service quality.
In coordination with its partners, the program continues to work toward building an advanced Saudi model for managing and welcoming the Guests of Allah, placing quality, integration, and the pilgrim experience at the forefront of its priorities, and translating the objectives of Vision 2030 into a tangible experience for pilgrims.
To view the announcement on the Saudi Press Agency’s website, click here.
