The Saudi Ministry of Hajj and Umrah has called on Umrah companies and establishments, as well as external agents, to commit to documenting Umrah pilgrims' accommodation contracts in tourism hospitality facilities licensed by the Ministry of Tourism through the 'Nusuk Masar' platform, as part of its efforts to ensure the quality of services provided to Umrah pilgrims and improve operational efficiency during the Umrah season.
The ministry explained that the issuance of Umrah visas will be conditional on a documented contract with tourism hospitality facilities licensed by the Ministry of Tourism, noting that the measure aims to regulate hospitality services and provide a comfortable and safe experience for Umrah pilgrims from the moment they arrive until they depart, according to a post on the Ministry of Hajj and Umrah's account on X.
The directive took effect with the start of the Umrah season on 14 Dhu al-Hijjah 1446. In this context, the ministry stressed the importance of documenting contracts early and adhering to the approved regulations to avoid any delay in issuing visas or exposure to statutory penalties.
The decision comes within the framework of joint cooperation between the Ministry of Hajj and Umrah and the Ministry of Tourism to enhance the level of organization, protect visitors' rights and curb any practices that may affect their experience.
The ministry affirmed that it will monitor the implementation of the decision and take the necessary measures against non-compliant entities, calling on everyone to abide by its provisions and contribute to delivering an outstanding Umrah season that reflects the Kingdom's commitment to serving the Guests of the Most Merciful.
To view the post on the Saudi Ministry of Hajj and Umrah's account on X, click here.
