The Saudi Ministry of Tourism has launched a smart accommodation service for pilgrims coinciding with the 1447 AH Hajj season, in a step aimed at raising the efficiency of receiving pilgrims and distributing them to their accommodation through digital solutions based on artificial intelligence and the Internet of Things.
The service enables operators to follow pilgrims' arrival status in real time and manage their distribution to accommodation more efficiently, as well as measure operational performance through indicators including arrival time, operating duration and occupancy rates, supporting operations rooms in making decisions based on live data, according to the post on the Saudi Press Agency website.
Nasr Al-Ansari, official spokesperson for the Ministry of Tourism, explained that the smart accommodation service aims to raise the efficiency of receiving and housing pilgrims in real time and reduce waiting times on arrival at accommodation, by sharing pilgrims' data in advance with housing service providers.
He added that the service allows pilgrims' data to be verified automatically without the need for manual procedures, improving accuracy and reducing human error during reception and check-in.
The pilgrim's journey within the smart accommodation system begins with the closing of the passenger manifest at the port of arrival, followed by sharing pilgrims' data with the accommodation in advance and preparing room data and the expected distribution before they arrive.
When pilgrims arrive at their accommodation, they are checked in automatically through smart gates that read the Nusuk card, with operational status monitored through a unified dashboard and analytical reports issued through the platform.
The Ministry of Tourism stressed that the launch of the service is part of its efforts to improve the experience of the Guests of God and employ modern technologies to raise the quality and efficiency of services during the Hajj season, helping pilgrims perform their rituals with ease and peace of mind.
To view the post on the Saudi Press Agency website, click here.
