Saudi Hajj and Umrah Minister Tawfiq Al-Rabiah announced an updated version of Nusuk with 100 additional services, creating an integrated experience. He said the ambition is for Nusuk to accompany every Muslim worldwide in daily life.
He highlighted improvements to visits to Al-Rawdah Al-Sharifah at the Prophet’s Mosque in Madinah through easier electronic booking and professional visitor-flow management. Visitor numbers rose from four million in 2022 to more than 13 million in 2024, while satisfaction increased from 57% to 81%.
He spoke during the fourth Hajj Conference and Exhibition, held January 13–16, 2025 in Jeddah under the theme “The Road to the Rituals.” Deputy Makkah Governor Prince Saud bin Mishal opened the event under King Salman’s patronage. The Hajj and Umrah Ministry organizes it with the Pilgrim Experience Program, a Saudi Vision 2030 initiative, according to the ministry’s official X account.
The program’s pavilion presents an integrated set of projects involving nearly 40 government agencies under the theme “From Idea to Memory,” simplifying services from initial Hajj procedures to completing the rituals.
Nusuk offers electronic services from visa booking to arrival, as well as health, security, tourism and historical-destination information, transport including Haramain railway and Makkah buses, and hospitality. It aims to remove difficulties pilgrims may face and provide comfort and care.
Read also: Saudi Hajj Minister: 18.5 million international Hajj and Umrah pilgrims in 2024.
