Oman's Civil Aviation Authority has issued new detailed guidelines aimed at enhancing the travel experience for passengers with disabilities and ensuring they receive all their rights and the services they are entitled to in full.
In a statement on its LinkedIn account, the authority stressed the importance of airlines providing a safe and accessible travel environment for this group and complying with the regulations governing passenger rights, while emphasizing the role of passengers themselves in disclosing their special needs in advance when booking. The guidelines include the following:
Advance disclosure:
Passengers must disclose to the airline their health condition and the devices and equipment they need when making a confirmed booking.
No waiver of rights:
Passengers are not required to sign any waiver of their rights or of the services they are entitled to under the regulations.
Ensuring the safety of equipment:
The airline is responsible for transporting and delivering the assistive devices and equipment of persons with disabilities, and if they are damaged or lost, the passenger is entitled to claim compensation.
Financial compensation:
If the airline fails to provide an alternative flight or the necessary services, the passenger is compensated with an amount equal to 200% of the value of the confirmed ticket.
To view the post on the Oman Civil Aviation Authority's LinkedIn account, click here.
