Global payments technology company Juspay has announced the expansion of its strategic partnership with Wego, the largest online travel marketplace in the Middle East and North Africa, to support Wego's expansion and growth plans in Middle East markets and improve the payment experience for travelers in the region.
The expanded partnership coincides with Wego's entry into new markets in the region. Juspay provides a technical infrastructure that allows Wego to integrate quickly and efficiently with local payment service providers, banks and acquirers, and supports a wide range of local payment methods. This enables travelers to complete their bookings using familiar, trusted payment methods suited to each market.
Wego serves millions of travelers across the Middle East and North Africa, and its platform allows users to search for and compare flights and hotels across hundreds of airlines, hotels and online travel agencies. As the user experience has evolved from discovering and comparing travel options to booking, a smooth and convenient payment experience has become an essential part of this digital journey.
Payment preferences vary from one market to another across the region, from credit and debit cards to digital wallets and widely used local payment methods. Through its partnership with Juspay, Wego will be able to add new payment partners faster, expand the payment options available to users and develop payment experiences tailored to the characteristics and needs of each market.
The partnership combines Wego's deep understanding of traveler behavior and the dynamics of Middle East and North Africa markets with Juspay's advanced payment orchestration technology. This integration helps Wego adapt its payment experience as it expands geographically, while maintaining a simple, reliable and consistent booking experience for users.
Since the two companies began working together, payment performance on Wego's platform has improved, supported by a set of Juspay technologies including smart transaction routing, improved 3D Secure authentication and automated payment retries.
These solutions help route transactions through the most suitable paths, recover some payments that fail on the first attempt and provide clearer visibility into the reasons for failed payments by standardizing error codes, which speeds up identifying and resolving problems across different payment service providers.
Alexander Moran, Director of Payments, Risk and Fintech at Wego, said: "Wego has established its leading position in the Middle East and North Africa by understanding how travelers search for, compare and book travel, and by continuously developing our platform to keep pace with their changing needs. Payments are a central part of this experience."
He added that as Wego expands into markets with diverse payment behaviors and preferences, "our partnership with Juspay gives us the flexibility to offer payment options that are more relevant to each market's needs, while maintaining a simple and reliable booking experience. This is part of our broader commitment to using technology and local market understanding to make travel easier and more accessible for our users."
He said that as Wego continues to expand its services in the region and in global markets, the two companies intend to keep developing their partnership and exploring new payment solutions designed to meet the changing needs of Wego's business and customers.
For his part, Nakul Kothari, Head of the Middle East and Asia-Pacific at Juspay, said: "Travel payments require reliable solutions that can operate efficiently across markets where customer preferences and payment infrastructure differ."
He added that Wego, with its wide reach and deep understanding of travelers across the Middle East, is an important partner, "and by combining this regional expertise with Juspay's payment orchestration technology, we can support Wego in adapting to different local payment ecosystems while maintaining a consistent and reliable payment experience as its business continues to grow."
Connecting Wego to a global network of payment providers
He said that through Juspay's unified payment orchestration platform, Wego's platform can connect to more than 300 payment service providers and acquirers worldwide, giving it greater flexibility to add new payment methods in different markets without the need for separate, complex integrations with each provider.
These capabilities are built on Juspay's global infrastructure, which processes more than 300 million transactions a day and exceeds $1 trillion in annual total payment volume (TPV), with 99.99% uptime.
By expanding this partnership, Wego and Juspay combine Wego's regional expertise in travel and its deep understanding of consumers in the Middle East and North Africa with Juspay's technical capabilities and global payments infrastructure.
Through this collaboration, the two companies aim to support Wego's expansion and growth plans and improve the traveler experience by providing a smoother digital journey, from discovering and comparing travel options to completing the booking and payment in a reliable way suited to each market's needs.
