Board members of the Chamber of Tourism Companies held a meeting with officials of the Consumer Protection Agency, attended by representatives of the companies responsible for cancelling issued airline tickets, which resulted from a company's default on its obligations to airlines. The meeting, held at the agency's headquarters, ended with a set of decisions and measures to correct the course and preserve customers' rights and the public image of tourism companies.
The Chamber of Tourism Companies revealed these decisions and measures, which were recorded in official minutes at the Consumer Protection Agency, and which included the following:
1. The two companies responsible for cancelling the travel tickets after they were issued acknowledged their full responsibility towards their customers, and that the value of the tickets will be refunded, along with the customers' right to compensation for what happened.
2. Full commitment to all customers' rights in accordance with the law, and no cancellation or modification of tickets except after obtaining the customer's written and certified approval.
3. The two companies are jointly committed to paying the customer the value of any cancelled ticket, whether the customer is a fellow company or a direct customer, without deducting any additional costs.
4. The company dealt with directly is committed to restoring the customer's rights and having recourse against the company that caused the cancellation.
5. A full inventory of the travel tickets cancelled during the period of the crisis, a settlement between the companies, constant communication with customers, redress of the damage and refund of the amounts due to them.
6. The Dispute Settlement Committee shall be the body charged with ruling on any disputes between the two companies, without customers being a party or their rights being diminished, and the committee's decision shall be binding on both parties and enforceable.
The Chamber of Tourism Companies affirms its commitment to its role in protecting serious companies and their customers, and in conducting the necessary investigations and referring them to the competent state authorities to take the legally required measures against violators.
